Voice Profile(Domestic & International)

CCE/CCR/CS(BPO/KPO/E-Commerce)

Its mainly includes tasks/job which includes voice calls via soft phone, dialer, avaya machines .Its completely based on the type of process you join(like customer service, sales, tech
There are two types of processes under VOICE Profile:

a) Inbound process - Under this, incoming calls are received and the employee has to answer the query/problem asked by caller.
Ex: Mobile company customer care executive, Bank assistance desk etc...

b) Outbound process : Under this, Outgoing calls are made by the employee.
Ex: Callers calling from Mobile company and asking for the Bill payment,
Credit card company callers offering credit cards etc...